Britsino Casino Privacy Policy

1. General Information

As a data controller, we have a legal obligation under gambling regulations to process personal data from players to allow participation in games and provide related services. This Privacy Policy explains what personal data we collect, how we use it and your rights regarding its use.

UK Britsino team may periodically modify this Policy. While we will do our best to notify you of changes, we recommend revisiting this page regularly.

2. Personal Information We Collect

We may collect the following types of personal information:

Registration data: Name, date of birth, email address, phone number
Communications: Correspondence via website, email, web chat or other channels
Transaction history: All account transactions via website or other means
Technical data: Website logins, IP address, browser and device data, activity logs
Verification documents: Passport scans, payment slips, bank statements for identity verification and anti-fraud checks
Survey responses: Participation in customer assessments

3. How We Use Your Data

We process your personal information for the following purposes:

Providing gaming services and website features
Managing bets, transactions and payment processing
Offering customer support and account management
Verifying identity and ensuring regulatory compliance
Sending promotional offers with your consent
Fulfilling anti-money laundering (AML) and counter-terrorism financing (CFT) obligations
Detecting and preventing fraud, abuse and illegal activities
Conducting market research and statistical analysis

4. Marketing Communications

Unless you opt out, we may use your email address and phone number to send marketing communications about products, services and promotions from us or our business partners.

You can stop receiving marketing materials at any time through your Player Account settings or by contacting [email protected]

By accepting contest prizes or winnings, you consent to use of your name or nickname for promotional purposes without additional compensation, except where prohibited by law.

5. How We Obtain Personal Information

We collect personal information through:

Direct submission when you use our services
Automatic collection through your interactions with us
Third-party vendors such as fraud prevention companies
Technical support providers and payment processors

Any information obtained from third parties will be used and safeguarded according to this Policy.

6. Data Recipients

We may share your information with:

Entities within our group of companies including parent companies and subsidiaries
Business partners with whom we hold necessary agreements
Employees including Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team and VIP managers

All employees with access to personal information have signed confidentiality agreements in accordance with applicable data protection and privacy laws.

7. Releasing Data to Third Parties

We do not sell or rent your personal data to third parties.

We may disclose personal information in the following cases:

When required by law, regulation or legal warrant
To comply with regulatory duties to licensing authorities
To protect safety of the Company, players or others
To investigate fraud or respond to government requests
To marketing service providers for task completion
During business changes such as mergers or acquisitions

Our websites may include social media features. Data collected through these features is governed by the respective social media platform privacy policies.

Our content may link to third-party websites with separate privacy policies for which we are not responsible.

8. Data Retention

Following account closure, we retain personal data as required by law. This data is used only for enquiries regarding financial records, fraud, money laundering or illegal activity investigations.

Due to anti-money laundering regulations, we retain personal data for a minimum of five years from last transaction or account closure.

We may keep anonymized data derivatives to improve content and marketing where no automated decision making is involved.

9. Security of Your Data

We are bound by strict legal provisions on personal data protection and endeavour to protect your information in accordance with best business practices and applicable regulations.

Player Accounts can only be accessed with your unique ID and password. You may set up two-factor authentication (2FA) for additional protection. You are responsible for keeping login information confidential.

10. Cookie Policy

When you visit our website, we automatically collect information about your visit including browser type, IP address and referring website using cookies and similar tracking tools.

Types of Cookies We Use

Required cookies: Enable navigation and basic website functionality including access to member areas
Functional cookies: Analyse website usage and save your preferences for a personalised experience
Advertising cookies: Measure content marketing effectiveness and track website visits and registrations from advertising

We also use third-party service providers who set cookies to deliver their services, including tracking activity, measuring website effectiveness and evaluating marketing campaigns.

Most browsers automatically accept cookies. You can block or delete cookies through browser settings, but this may restrict your use of our website.